A little preparation can make ordering a personalized gift feel much simpler. From checking names and photos to allowing time for delivery, here’s what to know before placing your Lux order—and what to watch for afterward.
1. Choose Your Item and Check the Details
Review the product’s size, design options, personalization fields, and current production estimate.
Before adding it to your cart, confirm:
Names, dates, and wording are correct.
Your selected size, color, and design are the ones you want.
Uploaded photos or artwork are clear and suitable for the item.
Each item has its own details if you’re ordering different personalizations.
For a large or complicated order, contact Lux before purchasing so the details can be organized.
2. Request Design Help Before Ordering
If you want to review a design proof or need an image modification, request it through the Personalization Portal before placing your order.
Photos submitted with a completed order are not retouched or enhanced. They may be cropped, resized, or repositioned to fit the selected product.
Asking first gives you a chance to resolve design questions before your purchase.
3. Complete Checkout and Send Any Requested Information
Guest checkout is available. Enter your contact and delivery details carefully, then complete payment.
If additional photos, artwork, or instructions are requested, submit them through the Personalization Portal promptly. Production may not begin until Lux has the complete details and usable files needed for your item.
Sending a gift directly? Enter the recipient’s address as the Delivery Address. Gift wrapping and personalized cards are not available through online checkout; contact Lux before ordering to discuss any special presentation request.
4. Allow for Both Production and Shipping
Production time and shipping time are separate.
Your order enters the production queue after successful payment. When work begins depends on the current workload, product availability, and receipt of the required personalization information.
Use the specific product’s production estimate, then allow additional time for shipping and a buffer before your occasion.
If your deadline is close, contact Lux before ordering. Rush production must be discussed in advance and is not guaranteed.
5. Know Your Delivery Options
Lux currently ships within the 50 United States. International destinations, U.S. territories, and military APO/FPO addresses are not currently served.
Local pickup is available by appointment. Lux will contact you when your order is ready to arrange a time and provide the pickup address and instructions. Wait for a confirmed appointment before visiting.
For shipping details, consult the Shipping Policy.
6. Watch for Updates
Monitor the email and contact information used for your order. Lux may need clarification before production can continue.
When tracking is available, shipment information will be sent using your order’s contact details. Allow time for the carrier to scan and activate the tracking number.
If tracking appears stalled, check the latest carrier information and contact Lux for help with the next step.
Need something corrected?
Contact Lux immediately if you notice an error in personalization or the delivery address. Changes depend on how far the order has progressed and cannot be guaranteed.
For order questions, have your order number, checkout name and email, and a clear description ready. You can use website chat or the Contact Us page.
A careful check before checkout—and a prompt reply if more information is needed—helps keep your gift moving toward the person you’re celebrating.
